Casino / Sports
These terms set out how your account works on pu88, what you agree to when you access the platform, and how we handle your records. Availability depends on local law and eligible regions — read through these conditions before you start.
When you create an account with pu88, you are entering into an agreement governed by these terms. Access to this platform and its content — including slots from Microgaming, Habanero, Bigtime Gaming and JDB, live tables, and sports markets — is available only where local law permits. If you are accessing from a region where online gaming is restricted, these terms do not confer any right to access or play. Your account is personal and non-transferable. You are responsible for keeping your login details secure and for all activity that takes place under your credentials. Deposits made via Touch 'n Go eWallet, DuitNow, or FPX are recorded to your account wallet and appear in your transaction history immediately after processing. We retain those records in line with our data retention schedule. We may update these terms from time to time. When we do, the revised version will be posted on this page. Continuing to use your account after a revision takes effect means you accept the updated terms. If you disagree with any change, the appropriate step is to stop using the account and contact our support team to close it. Questions about specific clauses can be directed to support at any time.
These conditions apply to your registered pu88 account and everything connected to it — from how you fund your wallet to how game sessions are recorded. Understanding the boundary helps you know when these terms apply and when a separate policy or third-party agreement takes over.
These terms govern how you register, log in and manage your pu88 account. Actions taken under your credentials — including deposits via DuitNow or FPX — fall within scope. Account eligibility depends on local law and the region from which you access.
All wallet movements — deposits through Touch 'n Go eWallet, DuitNow or FPX, and any amounts credited from game outcomes — are covered. Your transaction history in-account is the authoritative record of these movements.
Game content from Microgaming, Bigtime Gaming, Habanero and JDB, live dealer tables, and sports markets available in the lobby are subject to these terms when accessed through your account. Content descriptions are informational and do not constitute a guarantee of availability.
Payment processors, network providers and device platforms operate under their own terms. Where your transaction passes through Touch 'n Go eWallet, DuitNow or FPX infrastructure, those providers' conditions also apply alongside ours. We are not responsible for third-party service interruptions.
You have several practical options available within your account to manage your data and raise questions about how your information is handled. These are not abstract entitlements — each one has a concrete path you can follow right now. To review your transaction history, open the account dashboard after login and navigate to the transactions section. Every deposit made through Touch 'n Go eWallet, DuitNow or FPX appears there with a timestamp and status. If a record looks incorrect, the correction process starts with a support ticket that references the transaction ID shown in that view. For account detail changes — such as contact information — the relevant fields are editable in your profile settings, subject to identity verification steps shown in the account interface. Any question about how your data is stored or used can be directed to our support team.
Your full transaction history is accessible in the account dashboard after login. Each entry shows the method used — Touch 'n Go eWallet, DuitNow or FPX — along with the amount and timestamp.
Profile information such as contact details can be updated through the account settings page. Changes to identity-linked fields require verification steps that are shown in the interface when you initiate them.
Any question about these terms — including how a specific clause applies to your account — can be submitted via the support channel. Include your account reference and the clause you are asking about for a faster response.
If you believe an action on your account does not match what these terms describe, contact support with the relevant transaction ID or account event. Our team will review the record and respond with findings.
If something in these terms is unclear or you have a question about how a specific condition applies to your account, our support team is available through the channels below. Reference your account ID and the relevant section of these terms when you reach out — it helps us respond with a specific answer rather than a general one.
Start a conversation directly from the account interface. Available for account and policy queries, including questions about your transaction record or wallet history.
Send your query with your account reference and the relevant terms clause to our support email address shown in the account help section. We aim to respond with a specific answer.
The help centre inside your account dashboard covers common policy questions, including how terms apply to Touch 'n Go eWallet, DuitNow and FPX transactions.
We take a straightforward approach to data handling, account security and how these terms are maintained. Here is what that looks like in practice so you know exactly where things stand.
Account data and transaction records — including deposits made through Touch 'n Go eWallet, DuitNow and FPX — are stored and retained in line with our data retention schedule. We do not sell account data to third parties. The current retention period is shown in the account privacy section after login.
We use session cookies to keep you logged in and to maintain your account state across pages. Preference and analytics cookies are covered in our separate cookie notice, accessible from the footer. You can adjust non-essential cookie settings from that page.
Your account is protected by password authentication and, where enabled, an additional verification step shown in your security settings. You are responsible for keeping credentials private. If you suspect unauthorised access, contact support immediately and follow the steps shown in the account security section.
To request a change to how your data is held, or to ask about account closure, contact support through the channels listed on this page. Include your account reference. We will confirm receipt and outline the steps from there.
These are the questions we hear most often about how these terms work in practice. If yours is not here, the support team can answer it directly.
These terms apply to your account regardless of where you access from. However, access to the platform and its features depends on whether online gaming is permitted under local law in your region. Where it is not, these terms do not override that restriction.
Your full transaction record is available in the account dashboard after login. Every deposit through Touch 'n Go eWallet, DuitNow or FPX appears there with a timestamp, reference ID and status. This is the authoritative record for your account wallet movements.
Open a support ticket referencing the transaction ID shown in your account history. Include the date, method used and the amount you expected. Our support team will check the record and respond with findings, usually asking for the same reference details to locate it quickly.
Yes. Profile fields like contact information are editable in account settings. Fields tied to identity verification require you to complete a verification step — the instructions for that step are shown in the interface when you initiate the change.
When we update these terms, the revised version is posted on this page. If you continue using your account after the revision date shown at the top of this page, that counts as acceptance of the updated terms. If you have a question about a specific change, contact support.
Contact our support team through live chat or email with your account reference and the request. We will confirm receipt, outline the steps involved, and let you know what data can be removed versus what we are required to retain under our data retention obligations.