Casino / Sports
This policy sets out exactly what information pu88 collects when you open an account, make a deposit via Touch 'n Go eWallet, DuitNow or FPX, and browse the lobby. We keep things straightforward — your data serves your account, not anything else.
When you register an account with pu88, we collect the details you submit — your name, contact information, and the payment method you choose. If you fund your account via Touch 'n Go eWallet, DuitNow or FPX, the transaction reference and amount are recorded against your account wallet. We do not store full payment credentials; the payment gateway handles those details on its own secured infrastructure. Beyond registration, we log session data — the pages you visit, the games you open, and the device type used. This helps us keep your account history accurate and surfaces the correct lobby state when you return. We also collect support messages you send us, so the team can trace your query back to the right account record. Data is held only as long as your account remains active or as required by applicable rules in eligible regions. Where local law governs retention or access, those rules apply. Availability of this service depends on local law and eligible regions; if you are unsure whether access is permitted where you are, review the eligibility notice shown at account registration.
This policy covers the pu88 platform and the data we control directly. It does not extend to third-party payment gateways or external services that process your Touch 'n Go eWallet, DuitNow or FPX transfers — those providers operate under their own data terms. Review the scope cards below to understand what falls inside and outside our responsibility.
Any information you enter during registration, login or account verification falls within this policy. We control how that data is stored and who within our team can view it. You can request a summary of your account record at any time through the support channel.
Deposit and withdrawal records linked to your account wallet — including references from DuitNow and FPX transactions — are covered here. We hold these records to keep your account history accurate. The payment gateway itself is a separate data controller.
Session cookies, page-visit logs and device signals collected while you browse the lobby are within scope. We use these to maintain your session state and serve the correct account view. You can adjust cookie preferences through your browser settings.
External links, game content served by studios, and payment platforms operate under their own privacy terms. We do not control how those parties handle data once a request leaves our platform. Check each third party's own policy for their data practices.
Your account record is yours to check. After logging in, the account dashboard shows the details we hold — your registered contact information, transaction history and session preferences. If something looks wrong, the correction process starts from the same dashboard: locate the field, request an edit and our support team will verify and update it. For records tied to a DuitNow or FPX transaction, provide the reference number when you raise the request — it shortens the review time considerably. If you want to know exactly what data we hold on you, send a written request through the support contact path listed in this policy. We will confirm receipt and respond within the period required by applicable rules. Closing your account does not erase all records immediately; some transaction data is retained as required by law in eligible regions. The current retention status for your account is shown in the account settings section after login.
Log in and open the account dashboard. Your registered details, deposit history and session preferences are listed there. No separate request needed to view this information — it is already accessible from your account page.
If your name, contact details or wallet information needs updating, raise a correction request via the support channel. Include the account reference and the field to correct. The team will verify and confirm the update.
For questions about how a specific record is used — for example, a Touch 'n Go eWallet deposit reference — contact support with the transaction ID. We will trace the record and explain how it is held.
Full data-access requests are handled by our support team. Send the request in writing with your account details. We confirm receipt and respond within the timeframe applicable to your region.
If this policy raises a question specific to your account — a transaction record, a data correction or an access request — the fastest path is through the live chat channel listed in your account dashboard. For formal written requests, use the email route below. All policy queries are handled by the same team that manages account support.
Open the chat widget from any page after login. Describe your data query and include your account reference. The team can pull up your record and respond within the same session.
Send a written data request to the support email address shown in your account settings. Include your full name, account reference and the specific record or correction you are asking about.
Many privacy actions — reviewing records, adjusting cookie preferences and checking retention status — are available directly from your account dashboard after login, without needing to contact support.
Every account at pu88 sits behind standard access controls. Session tokens expire after a period of inactivity, and account credentials are stored in hashed form — not as plain text. Payment data from Touch 'n Go eWallet, DuitNow and FPX passes through the payment gateway's own secured channel; we receive only the confirmation reference and amount. Cookies on the site serve functional and session purposes; analytics cookies can be adjusted through your browser. We do not sell account data to third parties. For Malaysia accounts, data handling follows applicable rules in eligible regions, and availability of this service depends on local law.
Login credentials are stored in hashed form. Session tokens expire after inactivity. If you suspect unauthorised access to your account, use the password-reset path shown on the login page and contact support with your account reference.
We use functional cookies to keep your lobby session intact and analytics cookies to understand page performance. You can review and adjust cookie preferences through your browser settings at any point during a session.
Active account data is held for as long as the account remains open. After account closure, transaction records are kept as required by applicable rules in eligible regions. The retention period for your account is visible in account settings.
For any data handling concern — correction, access request or deletion query — contact our support team via live chat or email. Provide your account reference and the specific record involved so the team can respond accurately.
These are the questions we receive most often about how we collect, store and manage account data. If your question is not covered here, the support team can help — use the live chat or email route in the contact section above.
We collect the registration details you submit — name, contact information and your preferred payment method. When you deposit via DuitNow, FPX or Touch 'n Go eWallet, the transaction reference and amount are recorded. We do not hold full payment credentials; those stay with the payment gateway.
Yes. Log in and open the account dashboard — your registered details, deposit history and session preferences are listed there. For a full formal data-access request, send a written request to the support email shown in your account settings with your account reference.
Raise a correction request through live chat or email support. Include the field that needs updating and your account reference. For transaction-linked records, include the DuitNow or FPX reference number as well — it helps the team trace the exact record faster.
We do not sell account data. Payment processors such as Touch 'n Go eWallet, DuitNow and FPX receive only what they need to complete a transaction. Game content studios receive session signals necessary to load the game. Each third party operates under its own data terms.
Some data — particularly transaction records — is kept after account closure as required by applicable rules in eligible regions. The retention period for your account is shown in account settings. For a specific retention question, contact the support team with your account reference.
Use the password-reset path on the login page straight away to secure access. Then contact our support team via live chat with your account reference and the approximate time of the suspected access. We will review the session log and advise on the next steps.