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This page covers how pu88 handles its legal obligations toward you — your account rights, what our policy covers and how to raise any question. Access to pu88 services depends on local law and is available only where permitted in your region.
Our legal terms govern every part of your relationship with pu88 — from opening an account through to how your transaction records are stored and how disputes are handled. These terms apply to all account activity, including deposits made through Touch 'n Go eWallet, DuitNow and FPX, and to your activity across every section of the platform. Where local law restricts access, our terms reflect that. We do not extend services into regions where eligibility cannot be confirmed, and we state this clearly in the account registration flow. If you have any doubt about whether access is permitted where you are, check the eligibility notice shown at sign-in before proceeding. Our policy covers how we collect and store the data tied to your account, how we handle transaction records generated by your DuitNow or FPX activity, and what steps we take when a dispute is raised. We update these terms when our obligations change, and we notify you through your registered account contact before material changes take effect. The current version of every policy is always accessible from the footer of every page — you do not need to log in to read them.
Our legal policy draws clear lines between what falls inside our responsibility and what sits outside it. Knowing that scope helps you direct questions to the right place — and understand what we can actually act on.
Account creation, login, session management and account-level settings all fall within this policy. Any step you take inside your logged-in account — reviewing history, updating contact details, adjusting preferences — is governed by these terms.
All deposit and withdrawal activity processed through Touch 'n Go eWallet, DuitNow and FPX falls under our transaction policy. Records of these transactions are stored in your account and are accessible from your transaction history tab after login.
Game content, lobby displays, odds boards and any editorial copy published on pu88 pages are covered by our content terms. This includes titles from Microgaming, Bigtime Gaming, Habanero and JDB shown in your lobby.
External payment processors, device operating systems and third-party network providers operate under their own terms. We are not responsible for the policies of those services. Where an issue originates outside our platform, we will tell you who to contact.
Your rights under this policy are not abstract — they map directly onto steps you can take inside your account today. Reviewing your transaction records is the most common starting point: the transaction history tab shows every deposit and withdrawal processed through DuitNow, FPX and Touch 'n Go eWallet, with timestamps and amounts. If a record looks wrong, the correction request path is available from the same tab. Updating your account details — contact email, phone number, preferred payment method — is done from the account settings page. Changes to identity-linked fields go through a short verification step; the fields and instructions are shown on screen when you initiate the change. For anything outside those self-service paths, our support team handles policy questions directly. Every query gets a reference number so you can track the status of your request.
Log in and open the transaction history tab to see every payment event on your account, including Touch 'n Go eWallet, DuitNow and FPX activity. Records are listed in date order and can be filtered by type.
Go to account settings to update contact information or preferred payment method. Identity-linked fields trigger a short on-screen verification step — follow the instructions shown there.
Use the support contact form to submit a question about your rights under this policy. You receive a reference number on submission, and our team responds through your registered contact channel.
Material changes to your account — such as a name correction or a linked wallet update — are handled by our support team. Raise a request through the help channel and follow the verification steps we send back.
Three contact paths are open for policy-related questions. Pick the one that fits your situation — urgent account issues go through live chat; document requests and formal queries go through email; and the help centre covers common policy questions without needing to contact the team at all.
Open the chat icon from any page inside your account. State your query and your account reference so the team can pull the relevant records straight away. This path works for urgent account access and transaction questions.
Send policy questions, correction requests or formal queries to our support email listed on the Contact page. Include your registered account email in the message so we can match it to your records without delay.
The Help Centre covers standard policy questions — eligibility, account data, transaction records and how to update details. Many queries are answered there without needing to open a support ticket.
Account security and data handling are not afterthoughts in our policy — they shape how your records are stored and who can access them. Here is how each area works in practice.
We store only the data needed to operate your account and process your transactions. Payment data generated through Touch 'n Go eWallet, DuitNow and FPX is retained according to our data retention schedule, which is published in the Privacy Policy linked in the site footer.
We use cookies to keep your session active and to remember your account preferences. The cookie notice shown on first visit explains what each category does. You can adjust non-essential cookie settings from the preferences link in the footer at any time.
Your account is protected by login credentials you set at registration. If you notice unusual activity, the account security section lets you review recent login events. Report anything that looks unexpected to our support team immediately using the live chat path.
To request a change to stored data or to ask about how long your records are kept, contact us via the email path on the Contact page. We respond to data-related requests through your registered contact and confirm the outcome in writing.
Common questions about how our legal terms work, what they cover and how to act on your rights.
Yes. All activity processed through DuitNow, FPX and Touch 'n Go eWallet falls under our transaction policy. Records of each payment event appear in your transaction history tab after login, timestamped and available to review at any time.
Access depends on local law and is available only in eligible regions. The eligibility notice at account registration sets this out clearly. If you are unsure, check the notice shown at sign-in before completing registration — do not proceed if access is restricted where you are.
Yes. Send a data request to our support email — the address is on the Contact page. Include your registered account email so we can match the request to your records. We confirm receipt and outline the next steps through your registered contact channel.
Go to account settings to update contact information and preferences. For identity-linked fields — such as your registered name or linked wallet — open a support request through live chat or email. The team will send you the verification steps needed to complete the change.
We notify you through your registered contact before material changes take effect. The current version of every policy is always in the site footer — no login needed to read it. Continuing to use your account after a notified change means you have acknowledged the updated terms.
Raise the dispute through live chat first, with your account reference and the transaction details to hand. If the chat team cannot resolve it, they will escalate the case and give you a reference number so you can track progress through the email support path.